Privacy Policy
Last updated: 3 October 2026
Orion Media Digital Marketing Studio respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Orion Media Digital Marketing Studio collects, uses, stores and manages personal information when you visit our website, contact us, enquire about or use our services, subscribe to communications, interact with our social media channels, or provide information through digital advertising and lead forms.
1. Information we may collect
Depending on how you interact with us, we may collect information including:
• Your name
• Email address
• Phone number
• Business or organisation name
• Your role or position
• Information about the services you are interested in
• Information you provide in an enquiry, contact form or lead form
• Information you provide when working with us as a client
• Communication preferences
• Information relating to your interactions with our website, marketing and digital channels where available to us
We aim to collect only information that is reasonably necessary for our business activities and the services we provide.
2. How we collect information
We may collect personal information when you:
• Contact us by email, phone or social media
• Submit an enquiry through our website
• Complete a social media or advertising lead form
• Subscribe to an email list or other communication
• Enquire about or engage our services
• Communicate or work with us as a client, supplier or business contact
• Interact with our website, advertisements or digital communications
We may also receive information through third party platforms and service providers that we use to operate our website, advertising, email communications, analytics and other business systems.
3. How we use your information
We may use personal information to:
• Respond to enquiries and requests
• Communicate with prospective and existing clients
• Understand your business, organisation or marketing requirements
• Provide and manage our services
• Prepare proposals, quotations and other business communications
• Manage client relationships and projects
• Provide information about relevant services
• Manage subscriptions and email communications
• Improve our website, services and customer experience
• Measure and understand the performance of our website and marketing activities
• Maintain appropriate business and administrative records
• Meet applicable legal and regulatory requirements
We do not sell personal information.
4. Marketing communications
Where appropriate, we may use personal information to communicate with you about Orion Media Digital Marketing Studio services, updates or information that may be relevant to you.
Where required, we will seek appropriate consent before sending marketing communications.
You can unsubscribe from marketing emails using the unsubscribe option provided in the communication or contact us directly to update your communication preferences.
Submitting a general enquiry does not automatically mean that you have agreed to receive ongoing marketing communications.
5. Website and analytics
Our website may use cookies, analytics technologies and similar tools to help us understand how visitors use our website and to improve its performance and content.
These technologies may collect information such as pages visited, general location information, device or browser information, referral sources and interactions with our website.
Some of these services may be provided by third party platforms and are also subject to the privacy practices of those providers.
6. Social media and digital advertising
Orion Media Digital Marketing Studio uses social media and digital advertising platforms to communicate with audiences and promote our services.
If you interact with us or submit information through a platform such as Facebook, Instagram or another digital service, information may be processed by both Orion Media Digital Marketing Studio and the relevant platform.
Your use of those platforms is also subject to their respective privacy policies and terms.
7. Advertising and lead forms
We may use lead forms provided by advertising platforms to allow people to enquire about our services.
If you submit a lead form, we may receive information such as your name, email address, phone number and information about the service you are interested in.
We use this information primarily to respond to your enquiry, understand what assistance you are seeking and communicate with you about relevant Orion Media Digital Marketing Studio services.
Submitting a lead form does not automatically subscribe you to unrelated or ongoing marketing communications.
8. Email communications
If you subscribe to an Orion Media Digital Marketing Studio mailing list or otherwise consent to receiving marketing communications, we may use an email marketing platform to manage those communications.
You may unsubscribe at any time using the unsubscribe option included in relevant marketing emails.
We may still send necessary service or administrative communications where appropriate, such as communications relating to an active enquiry, project or client relationship.
9. Sharing information with service providers
We may use trusted third party service providers to help operate our business, including providers of:
• Website hosting and management
• Email and communication services
• Customer relationship management systems
• Analytics
• Digital advertising
• Social media services
• Cloud storage and business software
• Payment, accounting or administrative services
We only disclose personal information where reasonably necessary for legitimate business purposes, to provide our services, with your consent where required, or where disclosure is required or authorised by law.
Some third party technology providers may process or store information outside Australia. Where relevant, their handling of information is also governed by their own privacy and data handling practices.
10. Protecting your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No online system can guarantee absolute security. We therefore use reasonable administrative and technical measures appropriate to the information we handle.
11. Retaining personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business and administrative requirements, or where retention is required by law.
Where information is no longer reasonably required, we may securely delete or deidentify it where appropriate.
12. Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or out of date.
We may need to verify your identity before responding to certain requests.
13. Privacy enquiries and concerns
If you have a question or concern about how Orion Media Digital Marketing Studio handles your personal information, please contact us.
We will take reasonable steps to review and respond to privacy enquiries or concerns.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.
The latest version will be published on our website with the date it was last updated.
15. Contact us
For privacy enquiries, requests or concerns, please contact:
Orion Media Digital Marketing Studio
Canberra, ACT, Australia
Email: mathisha@orionmediadigital.com
Phone: 0452 452 227